:1. Times Square, KL: Heard salsa song from a distance, found the shop airing the song, went in, shopped, ask the
boss the title of the CD. Got it and realised its in my collection.
COOL!!!! no need to search & buy. I would visit this shop again if I ever need a bag/dress & see whether there's any new salsa music being aired2. KL Plaza: Heard salsa song from a distance again(while on the way to office after lunch), went in the
shop(wooden items on display), ask the sales assistant whether I can see the CD cover or not. Her answer: the CD belongs to a friend of the boss, ie cannot show you the cover. DUH!!! I want to see cover only, not as if I'll run away with it. Too bad.. if you let me see it, I might have intro a friend to your shop(if they have an interest in your stuffs) just for your friendliness. There goes your chance of getting a business deal.
3. Tangs, Pavillion: Was looking for dresses/shirt- further reduction sales until early/mid April(2009), the salsa music being aired is damn interesting & felt like salsaing on the spot.
Proceed to ask Cashier which section is playing the CD.
Answer: Customer Service(2nd Floor).
Went to the Customer Service: can I have the title of the CD or a look of the cover.
Answer from Customer Service: Normally CD/songs are given by Marketing Section, we don't even have a look of the CD before airing it.
GREAT!! You could have done better at servicing me,ie make a call to marketing section to find out the infos, its just an extra step towards customer service. Too bad!! again!! I would have send a thank you card or even sms some major newspaper just to say thank you & promote your friendliness.
Well! Shall see if I'll ever get the chance to hear some great salsa music being aired in the shopping complexes/shops and test their customer service skill at the same time
